Napoleon NH21 Series Ductless Heat Pumps

This product was discontinued in 2022.

Please refer to our replacement products listed above.

If you still cannot find what you are looking for, please contact us.

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Some variants of this product are Energy Star certified.

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Greener Homes Grant Eligibility

Yes, this product may be eligible for the Canada Greener Homes Grant.

Click to learn more about the Canadian Greener Homes Initiative and product eligibility here.


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Not sure if this product is right for you? Require advice selecting the correct unit?

Contact our team for professional support.

Production of this item has been discontinued since mid-2022. Please check our other heat pump and ductless split solutions online.

If you cannot find what you are looking for online, or require help, please contact our support team and we would be glad to help.

Made in Canada HVAC

Made by Canadians, For Canadians

NH21 Series by Napoleon - High-Efficiency Ductless Split System

If you want electric heating & cooling, have limited indoor & outdoor space, and want a clean-looking, wall mounted heating system inside, then a Napoleon Ductless Heat Pump system is the solution for you. These units work as both a heater and as an air conditioner all in one convenient package. And, to top it off, they are environmentally conscious as they do not burn any fossil fuels and help to reduce your carbon footprint (they also come Energy Star Rated)!

Napoleon's NH21 Series operate all year long, in outside temperatures as low as -25°C and as high as 50°C. In other words, they'll keep you warm when it is cold outside and cold when it is warm outside. All with one simple system consisting of an indoor, sleek, wall-mounted unit and an outdoor unit.

If you have any questions regarding ductless heat pump solutions, please contact us.

To request a quote for installation from our trusted network of professionals, make sure to select "Yes - please connect me with a local professional" at checkout.


6 Year Limited

More information regarding the Napoleon Multi-zone Ductless Heat solutions can be found below:

Napoleon NH21 Series Ductless Heat Pump Solutions

Napoleon Ductless Heat Pump Brochure

Energy Star Canada (NRCan)

Product Dimensions & Sizing Approximations:


Sizing (BTU/hr) Dimensions (H x W x D)
Approx. Room Sizing*

Heating: 12,000 BTU

Cooling: 12,000 BTU

(indoor unit) 11.7" x 31.6" x 7.5"

(outdoor unit) 21.8" x 31.5" x 13.1"

500 - 700 sq. ft.


Heating: 18,000 BTU

Cooling: 18,000 BTU

(indoor unit) 13.2" x 42.5" x 8.9"

(outdoor unit) 27.7" x 33.3" x 14.3"

600 - 900 sq. ft.


Heating: 25,000 BTU

Cooling: 24,000 BTU

(indoor unit) 13.2" x 42.5" x 8.9" 800 - 1,200 sq. ft.

* this is an approximation only, and will vary considerable house to house. Dominant factors include the age of the house, quality of insulation and windows, orientation of the house, and many others. Please refer to our online sizing guide or contact us for further support.

Options & Accessories Details: